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Carriage Charges
Our Delivery Service
DPD is our preferred courier for UK deliveries.
Once your order has been picked and is ready for dispatch, DPD will send a delivery notification by text message or email, depending on your preferred contact method.
You can also track your delivery at any time using your allocated tracking number at https://track.dpd.co.uk/. DPD's live tracking service allows you to monitor your driver's progress on an interactive map.
We aim to provide free delivery wherever possible. However, certain orders and delivery services attract a subsidised carriage charge, as detailed below.
UK Mainland Delivery
| Delivery Service | Order Value (Excl. VAT) | Charge |
|---|---|---|
| Standard Delivery | £100 and over | FREE |
| Standard Delivery | Under £100 | £6 |
| Before 12:00 | £100 and over | £6 |
| Before 12:00 | Under £100 | £12 |
| Before 10:30 | £100 and over | £12 |
| Before 10:30 | Under £100 | £18 |
| Saturday Delivery | £250 and over | FREE |
| Saturday Delivery | Under £250 | £12 |
Important delivery information:
Before 10:30 deliveries: Someone must be available to accept delivery from 08:30.
Saturday deliveries: Must be requested by 14:00 on Friday.
Free Saturday delivery is available on qualifying orders by prior arrangement.
Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands, and Isles of Scilly
These destinations are served by DPD's two-day delivery service.
| Order Value (Excl. VAT) | Delivery Charge |
|---|---|
| £250 and over | FREE |
| Under £250 | £18 |
Oversized Items
Items exceeding 1 metre in length and weighing up to 30kg, typically larger furniture products, are dispatched using Parcelforce's 48-hour service.
A carriage charge of £10 applies to these shipments.
We will always advise you of any additional carriage charges before dispatch to ensure there are no unexpected costs.
Palletised Deliveries: Furniture & Equipment Racks
Due to increasing transport costs and variations in delivery charges by destination, palletised deliveries of furniture and equipment racks are now quoted individually (POA).
This enables us to provide the most competitive carriage rate for each delivery.
Our pallet delivery service typically operates on a next-working-day basis.
Please note the following delivery conditions:
The driver will unload the pallet from the vehicle.
The driver cannot unpack the pallet or move goods into your premises, as these services are not covered by the carrier's insurance.
Pallet disposal or collection is not included.
Please contact us if you would like a delivery quotation or require further information about receiving palletised goods.
Other Delivery Requirements
For deliveries outside the areas listed above, or if you require a service not covered by these guidelines, please contact our team for a quotation.
We're always happy to help find the most suitable and cost-effective delivery solution for your order.